What happens when my balance hits zero?+
On a paid account a grace period kicks in: your codes keep redirecting while we warn you. Worst case they pause; nothing is deleted and everything resumes the moment you top up. (The 30-credit trial has no grace window; codes pause when it runs out.) Codes are only ever removed with the account itself, and only after six months of no sign-ins, no scans and no unexpired credits · four emails and a one-click cancel before it happens.
Do credits expire?+
Purchased credits are valid for 18 months, and any new purchase, even the $15 pack, rolls your entire balance forward another 18 months. We email you 30 days before anything expires. Nothing ever vanishes silently. The 30 credits we give you at signup are a 7-day trial, not a free tier.
What is GS1 Digital Link and why does it matter?+
It is the successor to the retail barcode: by GS1 Sunrise 2027, registers worldwide read 2D codes. taproute ships a conformant resolver, so one code on your packaging serves the product page, Digital Product Passport, certifications and per-unit serials. Most QR platforms do not have this.
How much does a custom domain cost?+
Every pack can hold one, because a domain is a matter of credits here, not of tier. You point a subdomain you already own (qr.yourbrand.com) at us with a single CNAME record, and we run the SSL and routing. We do not sell you the domain and we do not charge a white-label fee. Elsewhere the same CNAME-plus-certificate mechanism sits behind a $168–420/yr plan, billed for as long as you keep it. One domain is included free with every pack from Growth ($149) up, and Scale and Volume include two. On any other pack, or beyond your free allowance, a domain is a one-time 40,000-credit slot, up to your pack’s cap · the full table is on the pricing page. You buy it once and keep it for as long as your account is alive.
Is there an API?+
Yes: a REST API plus a native MCP server on every account, at no extra charge. Same credits, no separate plan, no developer tier to upgrade to.
What about static QR codes?+
They cost nothing and are not metered. They are made in your browser and the image never leaves it · only the link you encode is checked against our acceptable use policy. Dynamic codes are what consume credits when scanned.
How fast are redirects?+
Scans are redirected at the edge, in the datacenter closest to the person scanning, typically 10–40ms anywhere in the world.